Customer Service
RETURNS
If you wish to return your purchase please log in to your user account and complete the form within 14 days of delivery of the item. A refund in full will be processed within 10 business days after an unopened item has been returned to us using the prepaid return label. For any queries please contact us using the form below.
REPAIRS AND ALTERATIONS
Contact us for any questions pertaining to our repair and alteration services.
PERSONALISATION
Grand Chelem will source the finest fabrics, exquisite jewels and precious leathers for the creation of a bespoke item according to your wishes. Please contact us to discuss your requirements.